Saturday, January 3, 2015

Yet another negative story

Becky writes of an incident from 2013:

"I paid a fee to surrender a stray kitten only to pay an adoption fee less than 24 hours later because I was told the kitten I surrendered was going to be euthanized to make room for a litter of feral kittens that was being brought in."

It's appropriate for a shelter to charge for its services - after all, the city contract money simply can't cover all the expenses incurred in staffing, cleaning, vetting, vaccinating, and feeding. But this sort of lack of compassion and poor customer service skills are exactly the problem that needs to be addressed. When animals are being killed "for space", it's time to try something different.

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